All orders are sent from Zarlak Kids usually within a 24 - 48 hour on business days pending payment clearance.
All orders are sent via Australian Post unless otherwise stated.
We try and post Monday to Friday before 3pm AEST however sometimes this may not be possible. We will endeavour to post out as soon as possible.
Once your order has been shipped you will receive an email with tracking details. This will allow you to follow up on any order and the delivery timeframe that it should arrive.
Any delivery date or time specified by us is an estimate advised from Australia Post only and ZARLAK KIDS is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery via Australia Post or any other delivery service we use.
Standard Shipping (Within Australia)
A standard shipping rate for all domestic orders is a flat rate of $10.00. Once payment has been received and approved, the order will be sent the following business day. Please allow 3-5 business days for your order to arrive however please allow additional time for locations outside of metropolitan areas and up to 7 days for Western Australia.
Express Shipping (Within Australia)
An express shipping rate for all domestic orders is a flat rate of $15.00. Once payment has been received and approved, the order will be sent the following business day. Please allow 1-2 business days for your order to arrive however please allow additional time for locations outside of the postcodes stated with Australia Post for Express.
Some of our items are bulky in size and are heavy in weight and incur slighlty higher shipping fees which are not included in our free shipping. Sometimes posting more than one or two bigger items may be more expensive and does not qualify for our free shipping over $200. We will contact you via email or mobile should this be the case with your order. To make it easier for you we have marked most of our bulky items on our website and you will need to contact us via email for a quote.
We can send internationally however because rates and charges vary from country to country please email us at : firstname.lastname@example.org and we can advise a postage quote for you prior to sending.
Taxes and duties
International orders may be subject to duties and import taxes in the country where delivery is made. Please ensure you are familiar with the import fees in your country as items will not be accepted back due to refusal to pay import fees.
When orders shipped internationally reach your destination country they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Zarlak Kids is not responsible for any possible duties & taxes which may be applied by customs in the country which delivery is made. Responsibility for any customs duties, taxes or other fees which may be imposed will rest on the customer.
Please contact your local customs office for more information regarding taxes and duties payable in your region.